Refund & Replacement Policy

Applicable to all direct orders through APM Export Import

1. Food Safety & Returns

Due to the perishable and consumable nature of spices, pastas, and snacks, we cannot accept returns once the food pouch seal has been broken or altered, in compliance with FSSAI hygiene standards.

2. Damaged in Transit or Incorrect Deliveries

If your order arrives damaged, leaking, or with incorrect items:

Notify our WhatsApp support desk at +91-8796163451 within 48 hours of delivery.
Provide clear photographs or an unboxing video showing the shipping label and condition of the packaging.

3. Resolution & Reimbursement

Upon verification, we will promptly dispatch a free replacement parcel or issue a direct refund to your source bank account / UPI within 3 to 5 working days.